Frequently Asked Questions
A telepharmacy is a pharmacy that may not always have a pharmacist on site. A pharmacist, located at a central pharmacy only a short distance away, may be electronically connected to a pharmacy, to remotely complete your prescription order and answer all of your questions. A licensed Illinois pharmacy technician is on-site to assist in the prescription filling process.
Call the pharmacy and let them know you would like to transfer your prescriptions. Just provide your name, the prescription number or name of the medication, and the name and phone number of the pharmacy where your prescription is currently being filled.
Yes, we tailor our stock to the needs of the local community.
Yes, we carry both generic and brand name medications.
If we do not have your medication in stock, we can order almost any drug and have it available the next business day.
Most pharmacies are open Monday through Friday from 9am to 5pm and Saturday from 9am to 12pm. To check the hours for your nearest location, please contact the pharmacy.
We accept cash, check, credit or debit cards.
Yes, we offer automatic refills upon request (government prescription programs, such as Medicare, Medicaid, and Tricare, are not eligible). You can request automatic refills by speaking to a member of the pharmacy team.
Feel free to call or visit the pharmacy during business hours and you will be connected to a pharmacist. In-store, you can live video-call a pharmacist on request. From home, you can call and we will be happy to transfer your call to an available pharmacist. Our mission is to provide rural towns with access to care. You do not need to pick up a prescription, or to even be a customer, to have your questions answered.
We accept most insurance plans. Contact the pharmacy to ask about your specific insurance plan.
Yes, doctors can call, fax, or electronically send prescriptions to the pharmacy.
Yes, in most cases prescriptions are ready for pick up the same day they are filled.
On average, about 15 minutes.
We carry a limited selection of over-the-counter medications and vitamins. If you are looking for something specific, just ask, and we will do our best to get it for you.
Federal law prohibits the return of medications once they leave the pharmacy.